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Policies & Returns

Policies & Returns

Store Policies

Product Pricing: We do our best to keep our prices current and error-free. Since many of our suppliers reserve their right to alter their prices, our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, CQ Equine Gifts does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so.

 

Our prices occasionally change due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.

Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.

We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.

 

Standard Return Policy
We want you to be satisfied with your purchase. If you are not pleased with your merchandise, you may return the product within 15 days of receipt. Refunds will be issued in the same manner as the order was paid or credit will be given toward the purchase of a different item. The item must be returned in brand new condition, in original packaging and with all parts and accessories to ensure full credit. We cannot refund shipping fees unless the product is faulty or we made a mistake on your order.. Please contact us before shipping  either @ Claudia@CQEquinegifts.com or at    502-295-1405.  

  In
 the event that we have made a mistake when shipping your order, or the item was received in poor or unusable condition, please contact us so that we can make arrangements for return shipping and replacement product.

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